What to ask before scheduling water damage help.

Ask about licensing and insurance

Requirements vary by state and service type. Ask the provider directly for current license, insurance, and certification details where relevant.

Ask what is included

Clarify whether the provider handles extraction, drying equipment, moisture readings, demolition, contents, mold remediation, and reconstruction.

Ask about documentation

For insurance-related work, ask what photos, logs, estimates, invoices, and equipment records they provide.

Ask about response timing and pricing

Ask when someone can inspect the damage, whether there is a dispatch or inspection fee, and how the estimate is prepared before work begins.